General Care

Protect the plating of your jewelry by removing it when washing your hands, swimming, exercising, cleaning and before applying any kind of personal body product.

Maintain your jewelry’s shine by avoiding contact with agents such as soaps, perfume, lotion, makeup, hair & cleaning products, etc.

Always wear your rubber or metal safety backs with your earrings to prevent loss.

Altınköşe jewelry pouch doubles as a safe haven for your jewelry’s storage and a polishing cloth to keep it looking bright and shiny.

How to store your Altınköşe Fine Jewelry

·      Store your Altınköşe Fine jewelry in a dry place when not worn such as in its pouch or lined box for safe keeping

How to clean and maintain your Altınköşe Fine Jewelry

·      Wash your Altınköşe Fine Jewelry with gentle soap, rinse well and dry completely with a soft cloth
·      Using jewelry dips or polishes is not recommended as they may contain harsh abrasives
·      Maintain your jewelry’s shine by avoiding contact with agents such as perfume, lotion, makeup, hair & cleaning products
·      Harsh chemicals such as chlorine found in swimming pools and salt water can be abrasive to colored gemstones and white pearls. Any exposure to these should be avoided
·      Always remove your jewelry before swimming and exercising
 

14K Yellow Gold, 14K White Gold, 14K Rose Gold & White Diamond Jewelry 

·      Altınköşe 14K Yellow Gold, 14K White Gold, 14K Rose Gold & white diamond jewelry is poolside friendly and designed for everyday use
·      Any physical activity can impact your jewelry, and we always recommend removing your jewelry prior to swimming and exercising
·      Harsh chemicals such as chlorine found in swimming pools and salt water can be abrasive to gold and rhodium over time, and exposure should be avoided to maintain the finish & integrity of your jewelry
·      We recommend to clean your jewelry immediately after swimming and exercising
·      To maintain the shine of your jewelry, we recommend using our Sparkle + Shine jewelry cleaner and polishing cloth regularly for your jewelry’s storage and a polishing cloth to keep it looking bright and shiny.

Fine Jewelry Repair Policy

If within one year of the original purchase date a Altınköşe Fine Jewelry piece fails during normal wear because of a defect in material or workmanship, we will repair with like quality materials at no cost. If a Altınköşe fine Jewelry piece is damaged after the first year, we will facilitate repairs with like quality materials at an additional cost.

Altınköşe LLC is not responsible for lost or damaged jewelry after delivery has been accepted.

All returns of fine jewelry must be securely packaged (preferably in the original jewelry box) and must include a completed repair form filled out by a sales associate or customer service representative. Please contact Customer Service to request a repair form or visit your closest Kendra Scott store.

Please allow 15-20 business days for your repairs to be complete. Business days are Monday-Friday, excluding federal holidays. Repair processing begins after your package is delivered to us.

For any inquiries concerning repairs, returns or exchanges, please contact Customer Service via email at [email protected] or by phone +905523313093